Frequently Asked Questions
Simply fill out the form on vHubapp.com. The vHub team will review your application and confirm your account within 1 business day.
Simply create an account and add your trailers as well as their corresponding availabilities and rates. If you have your fleet details in CSV format, we are happy to import the information onto our system.
No. You must add availabilities for your trailers in order to be visible to potential renters.
In cases of late returns, vHub encourages renters to quickly contact owners to make arrangements. Otherwise, a $100 daily penalty will be automatically applied, on top of regular daily rental fees.
Each owner sets his or her own rental rates.
Each renter must be insured. The owner can view the proof of insurance and cancel the rental if not satisfied with the coverage.
Damages are under the responsibility of the renter.
Inspections on trailer pick up and return are seamlessly integrated into the vHub experience.
Each renter is responsible for ensuring his or her cargo is adequately insured.
vHub enables renters and owners to contact each other.
As an owner, we encourage you to leave a comment on vHub regarding your experience with the renter.
vHub takes care of all payment details: the invoicing and collection of the funds from the renter, as well as transferring the payment to the owner of the trailer.
vHub transfers owners the revenue earned in a given month on the 15 of the following month.
For trailer owners, vHub collects and remits taxes to the government, everywhere in Canada.
vHub makes that information available to drivers upon reservation, as well as on the mobile app.
This is not problematic as the application functions without an internet connection.
Owners and renters are encouraged to contact each other directly to make alternate arrangements.
vHub recommends you take photos of any damage noted before departing with the equipment.
We suggest you evaluate each rental. In this way, the most trustworthy owners and renters within the vHub community will have the best visibility on the platform.
Owners must provide detailed information about each trailer. That way, the renter can be better informed before making a reservation.
Yes, the contact information for technical support is included on the mobile app and website.